Frequently Asked Questions
General Questions
Where are you located?
Click here for directions to our Columbia office.
Click here for directions to our Sumter office.
How can I make an appointment?
To make an appointment at our Columbia office, please call (803) 736-6000. To make an appointment at our Sumter office, call (803) 775-4793. To complete an online appointment request form, click here.
What do we need to bring for our check-up?
Please bring a form of photo identification, your insurance card and any forms we mailed to you in advance. Your child must be accompanied by a parent or guardian. If someone other than the parent or guardian accompanies your child to their appointment, please ensure that you have provided written authorization to our office in advance. We cannot provide treatment without prior written permission.
Billing Questions
What types of payment do you accept?
Carolina Children’s Dentistry accepts Visa, MasterCard, Discover, debit cards, checks and cash. We can also assist you in financing options such as CareCredit.
Insurance Questions
Does Carolina Children's Dentistry take my insurance?
Carolina Children’s Dentistry is currently a participating network provider for Delta Dental Premiere, United Concordia/TRICARE active duty and MetLife. However, as a courtesy to you, we will assist you with filing your insurance once you make your co-payment, which will be determined by your child’s individual dental needs.
Treatment Questions
What if my child is nervous or anxious?
At Carolina Children’s Dentistry, we have many different ways of helping your child feel more comfortable and confident. We utilize many different techniques to assist your child with their dental care, and each one is selected as needed to maximize your child’s experience in the most positive way.
As every child is an individual, we feel that each technique should be chosen with care and respect for the individual circumstance of the child, with attention to past dental history and medical history.
Here are just a few of the techniques we utilize at Carolina Children’s Dentistry:
- Tell-Show-Do: We tell your child what we are going to do, show them how, and then we do it!! Having your child included in the process often reduces their anxieties.
- Nitrous-oxide analgesia: We provide the use of nitrous-oxide (laughing gas) to assist our nervous patients. This technique can not only assist your child in reducing fear, but assists children with active gag reflexes in reducing the occurrence of gagging, thereby giving your child more confidence.
- Oral conscious sedation: We provide oral conscious sedation for our more fearful patients. We give a very specific, calculated dose to each child dependent on their individual needs, medical history, and dental requirements.
- Hospital dentistry: Our team of doctors are certified to perform dental surgery under general anesthesia. Some of our patients’ needs are best met in a hospital setting, where all teeth are restored at one time. We work with anesthesiologists to provide the maximum in comfort, while at the same time giving your child the best in dental care.
Let’s not forget singing to your child, laughing with them, and just having fun!
After all, having a great experience is what it’s all about. At Carolina Children’s Dentistry, our commitment is not only to your child’s smile, but to the person they are becoming. We look forward to working with you and your children!
